Your Order Number
Include your Supply Doc order number so we can identify the shipment.
SHIPPING DAMAGE
Did Your Shipment Arrive Damaged?
If your package or products arrived damaged, use this form to send us your order information and photos so we can document the issue.
Please include clear photos of the package, shipping label, and any damaged products whenever possible.
Need a replacement, return, or additional assistance?
Call us at 877-311-7373 so our team can help with next steps.
What to Include
The more information you can provide, the easier it is for our team to document and review the shipment.
Photos of the Package
Photograph any visible damage to the box or packaging, including the shipping label when possible.
Photos of Damaged Products
If the contents were damaged, include clear photos showing the affected products and damage.
What Happens After You Submit?
-
Send Us the Details
Enter your order information and upload photos of the damage.
-
We’ll Document the Shipment
Our team will review the information and record the shipping damage.
-
Contact Us If You Need Assistance
If you need a return, replacement, or other assistance, call 877-311-7373 and our team will help with next steps.
Shipping Damage Questions
Does submitting this form request a replacement or return?
No. This form is used to document shipping damage. If you need a replacement, return, or other assistance, please call us at 877-311-7373.
What photos should I upload?
Whenever possible, include photos of the outside of the package, the shipping label, visible package damage, and any damaged products inside.
When should I report shipping damage?
Please submit the information as soon as possible after receiving your shipment.