Frequently Asked Questions
Supply Doc, Inc. FAQs.
Supply Doc’s most frequently asked questions are below. Please call 1-877-311-7373 or use our Online Chat to speak to our professional office staff during our business hours 7Am to 5PM, M-F PST.
Q: Is Supply Doc an Authorized Distributor of dental supplies?
A: Absolutely! We are an authorized distributor of nearly 300 dental supply brands, including 3M ESPE, DMG America, Kuraray, Coltene, Septodont, and more. Additionally, we offer over 40,000 unique products with access to thousands more.
Q: Does Supply Doc sell to non-dentists?
A: Yes, we do! However, some products are only available to sell to licensed dentists. There are several easy ways to work with us on the products you’d like to purchase:
- Place your order, and we’ll verify you’re able to buy all the items
- Register for a Supply Doc account and a dedicated account manager will work through the details with you so you can easily place future orders
Q: How do I create an account with SupplyDoc?
A: To create a Supply Doc Account, visit www.supplydoc.com and fill out the required fields and click Register. Our team will process your request within 24 hrs. If you are not a dentist and do not have a State License number, please call us at 1-877-311-7373, and we’ll process your request directly.
Q: How do I get a price quote, price comparison, or receive my custom pricing?
A: It’s easy! Choose the option that works best for you. We’re eager to work with you to provide you the best prices we can:
- Register for your private account. Once approved, we’ll have an account manager work with you to establish your custom pricing
- Feel free to send us your most recent invoice from your current supplier, and we’ll show you how our custom pricing can save you money.
- Call one of our expert account managers at 1-877-311-7373. They’re more than happy to provide a quote on your products or compare our prices to a past invoice
Q: Does Supply Doc ship outside of the U.S.?
A: No, Supply Doc, Inc. is unable to ship outside the Continental United States at this time.
Q: How long will it take to receive my order once shipped?
A: We ship orders from our warehouse in Sacramento, CA. Please take a look at the map to see approximately how many days it will take for your order to arrive once it has shipped.
Q: How do I process an exchange or return?
A: If you are returning/exchanging an item that is in resalable condition: You may return or exchange new, unused, and unaltered items within 30 business days of receipt of the items. (Certain exclusions may apply.) We will issue you a refund or merchandise credit based on the purchase price, excluding original shipping and handling charges. All returns must be authorized by Supply Doc. Give us a call at 1-877-311-7373 to receive your Return Authorization Number.
You must send the item back in new, unused and fully resalable condition with the original product packaging intact. Send all returns and exchanges to:
9931 Horn Road Sacramento, CA 95827
Q: If I wish to return/exchange an item that will not be resalable (defective, damaged during shipment), what is the process?
A: Please contact customer service at 1-877-311-7373. We’ll work with you to understand why you need to return the item and how to proceed in the return process, all to address the issue satisfactorily, whether that will be a replacement item, Supply Doc credit, or refund.
Q: Can I order products from manufacturers you work with if I don’t see them on your website?
A: Yes, in most cases, we can special order products from Manufacturers that are not listed on our website. Call us and one of our account managers will check with the manufacturer and work to get you what you’re looking for. Occasionally there may be limitations or restrictions on the products we don’t keep in stock. We will gladly check availability, price, delivery window.
Q: What is the latest time I can place my order for same-day shipping?
A: Orders placed by 2 PM PST start processing immediately – one of our daily goals.
Q: What are the different ways I can place an order?
A: We have five easy ways to place an order:
- You can call Supply Doc Inc. at: 1-877-311-7373
- Please email us. email@example.com or
- Email your existing Supply Doc, Inc. Account Manager
- Shop www.SupplyDoc.com
- Fax Supply Doc at: 1-916-200-1332